Privacy Policy

Learn how we collect, use, and protect your personal data.

Effective Date: January 1, 2026

Dokmai Store ("we," "us," or "our") operates dokmaistore.com (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with Thailand's Personal Data Protection Act B.E. 2562 (2019) (PDPA). We are committed to safeguarding your privacy and cooperating with government authorities as required.

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1. Personal Data We Collect

We collect: • Personal identifiers: Name, email, phone number, LINE ID. • Transaction data: History, payment details (processed via Stripe, Cryptomus, or TrueMoney Wallet). • Device and usage info: IP address, browser type, device information. • Authentication data: Via Facebook and Google login. Data is collected when you register, create stores, make purchases, or interact with the Platform. We ensure data is accurate, up-to-date, and relevant.

2. How We Use Your Data

We use data to: • Provide services: Account management, store creation, transaction processing. • Operate the platform: Analytics, fraud prevention, improvements. • Send notifications via LINE Messaging API. • Comply with legal obligations. Legal bases include consent, contract performance, legitimate interests, and legal obligations.

3. Disclosure of Data

We share data with: • Third-party providers: EasySlip/Slip2Go (slip verification), Stripe (payments), Cryptomus (cryptocurrency payments), TrueMoney Wallet (e-wallet payments), Facebook/Google (authentication), LINE (notifications), Vercel (hosting and analytics). • Authorities: For legal compliance or investigations. We do not sell personal data; disclosures are limited to what is necessary.

4. Your Rights

Under PDPA, you have the right to: • Access, correct, or delete your data. • Withdraw consent, restrict processing, or object. • Request data portability. • Complain to the Personal Data Protection Committee. Contact us at support@dokmaistore.com or use the 'Request Your Data' button above to exercise your rights.

5. Data Security

We use encryption, access controls, and regular audits to protect data. Breaches will be reported in line with PDPA requirements.

6. Data Retention

Data is retained as needed for services or legal requirements, then securely deleted. Typical retention periods: • Account data: Duration of account + 2 years • Transaction records: 7 years (legal requirement) • Analytics data: 1 year • Support tickets: 2 years after resolution

7. Cookies and Tracking

We use cookies and similar technologies to: • Essential cookies: Required for the website to function (authentication, security). • Analytics cookies: Help us understand site usage (Google Analytics, Vercel Analytics). You can manage your cookie preferences using the 'Manage Cookie Preferences' button above or in your browser settings. Disabling essential cookies may affect site functionality.

8. International Transfers

Data may be transferred outside Thailand with PDPA-equivalent protections in place. Our service providers maintain appropriate safeguards for cross-border data transfers.

9. Changes

We may update this policy; changes will be posted here with notice. We encourage you to review this policy periodically.

10. Contact

For privacy inquiries: Email: support@dokmaistore.com Dokmai Store, Thailand