Frequently Asked Questions

Dokmai Store is a simple platform that helps anyone sell digital products and online services on their own styled website. With automated and secured operations, it is perfect for growing your business with no worries.

Dokmai Store is built for digital sellers, not generic website rentals. You get a branded store, automated delivery, and practical tools for payouts, reviews, and customer management in one dashboard.

There is no monthly store subscription fee. Seller plans start from 642 THB per year for store registration, with optional higher tiers and withdrawal fees based on usage.

The platform wallet supports PromptPay QR, transfer slips, TrueMoney Wallet Angpao, and cryptocurrencies. Sellers can also configure store-specific payment methods in their own wallet.

When buyers deposit money, Dokmai Coin is topped up to their buyer account, which can be used to buy products from any store on the platform (for platform wallet). Sellers get paid when buyers purchase from their stores and can withdraw straight to their bank account or e-wallet at any time.

Yes, with high encryption, secure authentication (Facebook/Google), compliance with Thai PDPA, and website attack protection.

Reach us via Facebook page Dokmai Store, LINE @dokmaistore (official admin LINE), or email support@dokmaistore.com.

All users register one account. Sellers can create and manage stores; buyers use the same account to shop across all stores (single login for convenience).

Any legal digital goods: software, games, ebooks, courses, templates, fonts, images, audio, video, and more. Must comply with prohibited activities (e.g., no illegal goods, fraud, IP infringement, or items violating third-party terms).

Sellers can request withdrawals anytime. Most payouts are processed in about 3 minutes, depending on payment method and verification.

Yes. You can customize your subdomain, theme mode, colors, banners, animations, and store layout to match your brand.

After registering your store, your website is ready to use. Set up products and start selling—all done by yourself, no need to wait for admin or any approval.

Every seller gets a store referral code. Invite friends to register with your code and earn 10% reward from the plan they choose—the reward transfers automatically right after their friend pays for registration. If you register using a friend's referral code, you get 20% off the plan you choose.

Buyers use one account across stores, add to cart, pay via supported methods (platform or store wallet), and receive instant automated delivery/access.

Single account works for shopping in all stores—view history, balance, and orders in one dashboard.

Yes, stores have ratings, reviews, and feedback systems.

If the purchase is completed but no product is received, contact the store directly (every store has at least one contact method). For pending purchases or other issues, reach Dokmai Store support—we're available 24 hours and resolve problems within 24 hours.

Refunds are reviewed case by case. For digital goods, we follow seller policies and platform guidelines—especially for defective or undelivered items.

Use Dokmai Coin to buy from any store on Dokmai Store without recharging per store. It cannot be withdrawn to cash (unless you have a seller account).